Frequently Asked Questions
The Ring Boxes is a subscription box filled with trendy bridal products delivered each month. Our products help brides to prepare and pamper themselves leading up to the Honeymoon (& more coming soon)!
We are a women-led company & we pride ourselves in being personable with our customers so every message is handled by a TRB care staff member.
I hand select & sample each product that goes in our boxes so each box is filled with the most LOVE! - XOXO Antoinette
We handpick items for a new themed box each month! Like our "I said YES", "Be My Guest", "Bach Bound", and "Honeymooning" boxes.
Each box is filled with trendy bridal products to celebrate, pamper, and help prepare our brides for all of the excitement throughout their engagement journey! XOXO
Yes, of course! Our products are made with LOVE and to be perfectly curated for ALL BRIDES! XOXO
*Please Note - We DO NOT offer groom or MR items in any of our bridal subscription boxes. ONLY in our one time Groom Box on our Shop
Your first box will ship WITHIN 2-3 BUSINESS DAYS of ordering & you will receive an email with tracking!
After you receive your first box all of your other boxes will ship out by the 8th of the following month during our main shipment.
If you have any issues with tracking or need to update your shipping address, please contact our customer success team & they will be happy to assist!
*Please Note - shipping addresses must be updated prior to shipment & will result in a re-ship fee if the update was not completed before box processed. Forwarding fees will not be covered by The Ring Boxes due to failure to update prior to shipment*
We hope you never leave us, but if you do decide to cancel, you can do so by emailing us at Support@TheRingBoxes.com.
Be sure to cancel By 5:00 pm on the 14th of the month you wish to cancel.
Our monthly billing cycle is automated and processes on the 15th each month.
Cancellations made after this time cannot be refunded.
If you selected the month to month plan, you can cancel at any time. If you checkout with our SMS welcome code you can cancel or pause at any time!
If you selected a 6, 9 or 12 month plan, with a deep discount such as FREEBOX, MUSTHAVE, or JUST10, you can make changes to your shipment at any time such as electing to skip a month or two.
If you cancel before the subscription is up we will charge your account for the amount of any plan savings accrued up until that point. This means that ANY discount you received on your first box for subscribing to a 6, 9, or 12 month plan will be VOIDED and we will charge your account accordingly to collect that original discount back.
TRB offers (2) skips per subscription if you need to take a break because we understand life happens! We will skip your box/payment for (1) month at a time with a maximum of (2) skips per subscription in order to make sure our brides don't get too far behind with their boxes.
*Please note - if you have a packaged subscription (6, 9, or 12 mo) you will still process all boxes. Skipping just stops your account from processing/shipping a box the month you requested.
You can reach out to our customer success team (email@example.com) if you need assistance or have further questions.
Please read in detail to understand exactly when your first "renewal" charge will process.
If you subscribe between the 1st and the 10th you will then renew on the 25th of that month to ensure you get your next box with our regular shipment the following month.
If you subscribe between the 11th and the last day of the month you will then renew on the 15th of the following month for the remainder of your subscription.
Our boxes are processed automatically on the 15th of every month (after your second box).
The Ring Boxes is not responsible for any charges from banks or credit cards due to insufficient funds. Our Billing & Cancellation policies outline when your account will process your payments.
Please reach out to firstname.lastname@example.org for questions regarding billing.
- If you received your box this month & are just not happy with the items received, reach out to our TRB CS Team & we will be happy to hear your feedback to improve the experience of our brides.
- If you received a shirt that does not fit properly we will happily exchange it for a new shirt as long as we have the new size available in stock.
*Please Note: Request for shirt exchange must be made directly to The Ring Boxes at Support@theringboxes.com within 30 days of receiving the box.
Our shirts are stretchy and sooo comfy! Please see measurements below:
We want to make sure your Ring Box is perfect, so we gladly replace any broken or defective items!
Please take a photo of the damaged or defective item and send it to our customer success team at Support@theringboxes.com
You can submit a form on our website or click the chat icon to submit a message to our customer success team!
Your message can be submitted at any time however, please keep in mind we fully employee our care specialists and they need time with their families too - XOXO
Our care specialists are live Monday - Friday 9 am - 5 pm cst (excludes major holidays).
We always LOVE to continue the fun with our brides on their engagement journey.
If you would like to re-subscribe, please reach out to our amazing TRB team (email@example.com) & they will make sure you are back in rotation correctly!