FIRST BOX SHIPS WITHIN 2-3 BUSINESS DAYS!

Frequently Asked Questions

The Ring Boxes are monthly subscription boxes delivered right to our brides' doorsteps packed with handpicked bridal themed items! Helping our brides to plan, prepare and pamper themselves leading up to the big day!

Each month we arrange a new themed box such as our "I said YES", "Bridal Shower Ready", "Big Day Essentials" and "Honeymooners" boxes! Each box is filled with the most popular must have bridal products, bringing together an amazing selection of products to celebrate, pamper and help prepare our brides for all the excitement, leading to her BEST DAY EVER!!!

Yes, of course! We have spent a lot of love & time to update all of our products to be perfectly curated for ALL BRIDES! We DO NOT offer groom or MR items in any of our bridal boxes. 

Your first box will ship WITHIN 2-3 BUSINESS DAYS of ordering! 

 

Please read in detail to understand exactly when your first "renewal" charge will process. This charge will be in place to process your second box!

 

If you subscribe between the 1st and the 10th you will then renew on the 25th to ensure you get your next box with our regular shipment the following month. After you receive your first box all of your other boxes will ship between the 4th & 8th with our regular shipment and you will renew on the 15th of the month.

 

If you subscribe between the 11th and the last day of the month you will then renew on the 15th of the following month for the remainder of your subscription.

 

After you receive your first box all of your other boxes will ship between the 4th & 8th with our regular shipment and you will renew on the 15th of the month.

We hope you never leave us, but if you do decide to cancel, you can do so by emailing us at Support@TheRingBoxes.com.

 

Be sure to cancel BEFORE the 15th of the month (5:00 pm CST on the14th of the month), before we begin our monthly billing cycle and start prepping your next box for shipment.

 

Cancellations made after this time cannot be refunded.

 

Our 6, 9 and 12 month packaged subscription plans are subject to an early cancellation fee. If you must cancel you will be charged a $25.00 USD early cancellation fee. 

Our highly discounted Holiday/FREEBOX codes will incur a $35.00 USD early cancelation fee.

TRB offers (2) skips per subscription if you need to take a break because we understand life happens! We will skip your box/payment for (1) month at a time with a maximum of (2) skips per subscription in order to make sure our brides don't get too far behind with their boxes. 

*Please note- if you have a packaged subscription (6, 9, or 12 mo) you will still process all boxes. Skipping just stops your account from processing/shipping a box the month you requested.

You can reach out to our customer support team (support@theringboxes.com) if you need assistance or have further questions.

Your first box will ship WITHIN 2-3 BUSINESS DAYS of ordering! 

 

We ship between the 4th & 8th of every month with the cut off being the last day of the prior month. Your next box will automatically process on the 15th of every month!

 

Please read in detail to understand exactly when your first "renewal" charge will process. This charge will be in place to process your second box!

 

If you subscribe between the 1st and the 10th you will then renew on the 25th to ensure you get your next box with our regular shipment the following month. After you receive your first box all of your other boxes will ship between the 4th & 8th with our regular shipment and you will renew on the 15th of the month.

 

If you subscribe between the 11th and the last day of the month you will then renew on the 15th of the following month for the remainder of your subscription. After you receive your first box all of your other boxes will ship between the 4th & 8th with our regular shipment and you will renew on the 15th of the month.

 

All shipping address changes must be made BEFORE the 20th of the month prior to shipment. This allows our customers a 5 day grace period from when they renew to make any changes and updates to their addresses. We are not responsible for shipments sent to the wrong address if the address was not updated before the cutoff date. Please email support@theringboxes.com with assistance in any shipping address changes.

 

You will be required to pay any shipping charges for boxes reshipped due to failure to update your shipping address.

No shipping is not included in the price of our boxes but we have set flat rates for our customers! All U.S. orders cost $7.95 to ship, International shipping cost $15.95 to ship.

Like many businesses Covid-19 has taken a large toll on our company. We are a family run business, we're not immune to these challenges Covid-19 has created. Both our shipping and fulfillment partners have raised their rates since April 2020. For many months, we've resisted passing these increases onto our customers, hoping it would be a temporary change. Unfortunately we were notified in late August that these increased rates will remain in effect through the holiday season and into the New Year. Due to this carrier notice we must temporarily add an 0.85 cent surcharge to our Shipping rates in order to alleviate some of these increases. This will be removed once the rates go back down in the new year. You will see this 0.85 cent surcharge built into your shipping rate which will show as $8.80 for Domestic shipments and $16.80 for International shipments.

The Ring Boxes is not responsible for any charges from banks or credit cards due to insufficient funds. Our billing policy outlines when your account will process your payments. 

Please reach out to support@theringboxes.com for questions regarding billing.

We want to make sure your Ring Box is perfect, so we gladly replace any broken or defective items! Please take a photo of the damaged or defective item and send it to our customer support team at Support@theringboxes.com

If you received a shirt that does not fit properly we will happily exchange it with you for a new shirt as long as we have the new size available in stock.

Request for exchange must be made directly to The Ring Boxes at Support@theringboxes.com within 30 days of receiving the box.

If you checked out after January 3rd 2023 then your package is automatically protected by MonkProtect

If you checked out in 2022 with Route Protection please refer to our FAQ all about Route Protection.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at Support@TheRingBoxes.com and we will be happy to work with you to remedy the situation.

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.

 

What are Route’s Policies?

All policies are listed here 

  • Marked As Delivered (Stolen)

 Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered  

Orders over $100 USD require a police report

 

  • Stuck In Transit (Lost) 

Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date

Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date

 

  • Damaged 

File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.

 

Is Route a licensed insurance company?

 

Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

 

Where is my order?

 

Download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

 

What if my order never arrives or is stolen?

 

To protect your order against loss or theft, add Route package protection at checkout. 

When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.

 

Does Route Protect cover stolen items?

Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds

 

Route Refunds vs Reorders

 

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

 

Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free! 

 

How do I file a shipping issue for my lost, stolen or damaged order?

 

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

 

You can also file a shipping issue on Route’s app or via the web here

 

Haven’t downloaded the app yet? Download here

 

If you did not insure your order with Route Protect please contact our support team at Support@theringboxes.com and we will assist you! All orders placed after January 3rd 2023 are automatically covered by MonkProtect

Yes!! As of January 3rd 2023 all new orders will be fully covered for FREE by MonkProtect

Delivery Protection just got an upgrade. Meet MonkProtect.

Your order’s safe delivery is guaranteed with MonkProtect. Quickly resolve any issues (like lost, damaged, or stolen goods) with just a few clicks via our Automated Claims Portal.

What is MonkProtect?

MonkProtect lets customers guarantee the safe delivery of their online orders by paying a small additional fee during checkout. Should your order become lost, damaged, or stolen, MonkProtect’s Automated Claims Portal allows you to quickly and easily resolve any issues.

 
 
Learn more about MonkProtect HERE

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