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Frequently Asked Questions

The Ring Boxes are monthly subscription boxes delivered right to our brides' doorsteps packed with handpicked bridal themed items! Helping our brides to plan, prepare and pamper themselves leading up to the big day!

Each month we arrange a new themed box such as our "I said YES", "Bridal Shower Ready", "Big Day Essentials" and "Honeymooners" boxes! Each box is filled with the most popular must have bridal products, bringing together an amazing selection of products to celebrate, pamper and help prepare our brides for all the excitement, leading to her BEST DAY EVER!!!

Yes! We have a Mrs. & Mrs. option that is perfect for our same sex brides! The Mrs. & Mrs. box is similar to our standard box, but replaces any items labeled “groom” or “Mr.” with another “bride” or “Mrs.” item. Simply make sure to check the “Mrs. & Mrs.” option during checkout.

If you subscribe between the 1st and the 10th of the month your first box will ship between the 15th and 18th! You will then renew on the 25th to ensure you get your next box with our regular shipment the following month. After you receive your first box all of your other boxes will ship between the 4th & 8th with our regular shipment and you will renew on the 15th of the month.

If you subscribe between the 11th and the last day of the month your first box will ship with our regular scheduled shipment, which is between the 4th and 8th of the upcoming month! You will then renew on the 15th of each month for the remainder of your subscription.

We have 5 options for our subscriptions! You can choose a month to month subscription that automatically renews each month at $39.95 and can be cancelled at anytime!

We also offer discounted subscription packages of 3, 6, 9 or 12 months! These packages are either paid in full the day of purchasing or broken down into a monthly payment for the length of the subscription. The discounted packages make this perfect gift even more affordable for our soon-to-be brides!

We hope you never leave us, but if you do decide to cancel, you can do so by emailing us at Support@TheRingBoxes.com.

Be sure to cancel BEFORE the 15th of the month (11:59pm CST on the14th of the month), before we begin our monthly billing cycle and start prepping your next box for shipment.

Cancellations made after this time cannot be refunded.

Our 3, 6, 9 and 12 month packaged subscription plans are not eligible to be canceled. If you must cancel you will be charged a $25.00 USD cancellation fee.

We can pause your subscription and have it start again the following month if you need to take a break! We pause subscriptions for 1 month at a time with a maximum of 2 skips per subscription in order to make sure our brides don't get too far behind with their boxes. Please reach out to our customer support team (support@theringboxes.com) if you need to pause your subscription!

We ship between the 4th & 8th of every month with the cut off being the last day of the prior month. Your next box will automatically process on the 15th of every month!

If you subscribe between the 1st and 10th of each month your first box will ship between the 15th and 18th and your second box will process on the 25th in order to ensure you are on track for your second shipment which will then be with our regular monthly shipment between the 4th and 8th of the next month.

All shipping address changes must be made BEFORE the 20th of the month prior to shipment. This allows our customers a 5 day grace period from when they renew to make any changes and updates to their addresses. We are not responsible for shipments sent to the wrong address if the address was not updated before the cutoff date. Please email support@theringboxes.com with assistance in any shipping address changes.

You will be required to pay any shipping charges for boxes reshipped due to failure to update your shipping address.

No shipping is not included in the price of our boxes but we have set flat rates for our customers! All U.S. orders cost $7.95 to ship, International shipping cost $15.95 to ship.

Like many businesses Covid-19 has taken a large toll on our company. We are a family run business, we're not immune to these challenges Covid-19 has created. Both our shipping and fulfillment partners have raised their rates since April 2020. For many months, we've resisted passing these increases onto our customers, hoping it would be a temporary change. Unfortunately we were notified in late August that these increased rates will remain in effect through the holiday season and into the New Year. Due to this carrier notice we must temporarily add an 0.85 cent surcharge to our Shipping rates in order to alleviate some of these increases. This will be removed once the rates go back down in the new year. You will see this 0.85 cent surcharge built into your shipping rate which will show as $8.80 for Domestic shipments and $16.80 for International shipments.

The Ring Boxes is not responsible for any charges from banks or credit cards due to insufficient funds.

We want to make sure your Ring Box is perfect, so we gladly replace any broken or defective items! Please take a photo of the damaged or defective item and send it to our customer support team at Support@theringboxes.com

If you received a shirt that does not fit properly we will happily exchange it with you for a new shirt as long as we have the new size available in stock.

Request for exchange must be made directly to The Ring Boxes at Support@theringboxes.com within 30 days of receiving the box.

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the post-purchase experience.

Route Protect

Route Protect is premium package protection for your online orders. When you add Route Protect at checkout, you can easily file issues for lost, stolen, or damaged packages in the unfortunate case that they arise.

Purchased Route Protect and need to file a shipping issue? File here

The Route App (Free)

The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers–dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.

Haven’t downloaded the app yet? Download here

Download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

If you did not protect your package with Route package protection and need further assistance locating your order please reach out to our support team at Support@theringboxes.com

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.

Reorders: Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Route Shipping Protection added, for free! 

All policies are listed here 

Marked As Delivered (Stolen)

Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered 

Orders over $100 USD require a police report

Stuck In Transit (Lost)

Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date

Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date

Damaged

File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.

To protect your order against loss or theft, add Route package protection at checkout. 

When you add Route Protect, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days.

If you did not protect your order with route package protection please contact our support team so we can help to rectify this situation with you! Support@theringboxes.com

To protect your order against damage that occurred during shipping, add Route Protect (package protection) at checkout. 

When you add Route Protect at checkout, you can easily file an issue for a lost, stolen, or damaged package. When you file an issue, it will be reviewed for approval for a reorder or refund within 1-2 business days. 

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at Support@TheRingBoxes.com and we will be happy to work with you to remedy the situation.

If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. 

You can also file a shipping issue on Route’s app or via the web here

Haven’t downloaded the app yet? Download here

If you did not insure your order with Route Protect please contact our support team at Support@theringboxes.com and we will assist you!

Yes! When you insure your orders with Route Protect, stolen items are eligible for reorders or refunds

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/.

Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

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